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How CBAP helps you become a better consultant

My introduction to business analysis and process improvement was over twenty years ago when, as an electronics engineer in a GE plant, I received training in the Workout(™) process improvement methodology. Since then, my knowledge and understanding has steadily increased as I learn how to analyse and improve business processes in the simplest and most sustainable way.

When I found the IIBA a couple of years ago, I realised that the skills, experience and knowledge required by a Certified Business Analysis Professional (CBAP®) broadly described the point I had reached in my career. After joining the IIBA® and reading the BABOK® I was introduced to a consolidated set of tools, techniques and methodologies that would support my consultancy work.

As a freelance process improvement consultant it is important that I get to the heart of client’s problems and quickly provide effective solutions. It often means I have to sort out a mess of tangled processes and practices that have evolved and mutated over several years. How things actually work may be a long way from how managers believe them to be, which mean that some detective work and analysis is required to uncover the true state of affairs before starting any process improvement work.

The common thread for all is that a client knows that its processes are inadequate and costly. Typically, these poor processes are characterised by discontinuities, duplications, poor communication, lack of ownership and accountability together with siloed working.

Resolving these is generally an iterative process, in a cycle of analysing a business, defining their problems and then designing and implementing the appropriate solutions. To do this I have to draw on my experience and knowledge of business analysis and process improvement tools, techniques and methodologies.

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CBAP® is a registered certification mark owned by International Institute of Business Analysis. This certification mark is used with the express permission of International Institute of Business Analysis.

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